faq
product info
what is tallow?
tallow is a type of rendered fat typically obtained from the suet of animals, such as cows. tallow from grass fed and finished cows are rich in fatty acids, as well as vitamins a, d, k, and e. it's non-comedogenic and an ideal choice for healing your skin barrier! learn more here.
why is tallow good for skin?
tallow nourishes with fatty acids and essential vitamins, promoting hydration, soothing irritation, and resembling the skin's natural oils.
are your products suitable for sensitive or acne prone skin?
yes, our products are crafted for sensitive and acne-prone skin, free from common irritants. always patch test for individual compatibility.
can i use your products while pregnant or breastfeeding?
consult your healthcare provider before using our products during pregnancy or breastfeeding for personalized guidance based on your health considerations.
do you use any synthetic or harmful ingredients in your products?
no, our commitment is to use only natural and skin-loving ingredients. we avoid synthetic additives and harmful chemicals, ensuring our products are safe, gentle, and effective for your skincare routine. transparency about our ingredient choices is a core value of our brand.
how do I use the tallow balm in my skincare routine?
massage a small amount onto skin as moisturizer or after moisturizer to nourish and revitalize for a radiant complexion. can be used morning and/or night.
order questions
what is your return policy?
if you're not satisfied with your purchase, you can return the product within 30 days for a refund. please email us at hello@getposey.com and we're happy to help. see refund policy for more info.
where do you ship?
we ship our products worldwide! however, please note that while we charge shipping costs, we are not responsible for any additional fees such as import duties or taxes that may be incurred upon delivery. it's important to check with your local customs office for any potential fees before placing your order.
how long will it take to receive my order?
orders typically undergo processing within 1-3 business days. for shipping within the US, we offer economy shipping (5-8 business days) and standard shipping (3-4 business days). international shipping times vary and will be calculated at checkout.
i need to update my shipping address.
please email us at hello@getposey.com and we’ll get back to you as quickly as possible!
i never received my order.
oh no! please email us at hello@getposey.com for assistance.
my package arrived incorrect/damaged.
we're so sorry! please email us at hello@getposey.com for assistance.